If you sign in using a login code and no longer have access to the email address on your account, please contact us at hello@wonderstate.sbs with your updated email address. We'll update your account so you can sign in successfully.

If you sign in with a password, click "Forgot Password?" on the login page to reset it (you’ll receive an email to reset it). If you're still having trouble accessing your account, reach out to hello@wonderstate.sbs and we'll be happy to help.

A Wonderstate Coffee Subscription is the easiest way to enjoy fresh, handcrafted coffee delivered right to your door. Choose your favorite coffee, select how often you'd like it delivered, and we'll automatically send freshly roasted coffee on your schedule.

Your subscription is fully customizable, giving you complete control at any time. Simply visit “Subscriptions” in the My Account section of the Wonderstate Coffee website to update your delivery frequency, next order date, coffee selection, or quantity.

You can make changes up to 24 hours before your next scheduled shipment, and you can cancel your subscription at any time. If less than 24 hours to your scheduled fulfillment please submit a cancellation request to hello@wonderstate.sbs. Please note that cancellation requests received after 6:30 a.m. Central Time on your scheduled fulfillment day cannot be guaranteed, as your order may have already entered the fulfillment process.

Starting a Wonderstate Coffee Subscription is easy. Select Subscriptions from the navigation menu on the Wonderstate website to explore your options.

You can choose from:

• Rotating Subscriptions, including Blend Shuffle, Roaster's Choice (featuring rotating single-origin coffees), Reserve Lot Subscription or our Single-Origin Flight subscription.
• Single Coffee Subscriptions for your favorite year-round blend. (Seasonal and holiday blends are not eligible for subscriptions.)
• Gift Subscriptions to send freshly roasted coffee to a family member, friend, or someone special.

All subscription orders include free shipping and 10% off every order. You can update your coffee selection, delivery frequency, quantity, or next shipment date at any time. You can also pause, skip, or cancel your subscription whenever you like through My Account or by contacting hello@wonderstatecoffee.com.

After you start your Wonderstate Coffee Subscription, you'll receive a confirmation email with details about your subscription and a link to manage subscriptions in your My Account. From there, you can update your coffee selection, delivery frequency, quantity, next order date, and other subscription preferences at any time.

Your subscription orders will be processed automatically based on the delivery schedule you choose, and you'll only be charged when your order ships. You'll also receive email notifications for important updates, including order confirmations, shipment notifications, subscription changes, cancellations, and any issues that may affect your subscription, such as a coffee becoming unavailable or payment method update requests.

Managing your Wonderstate Coffee Subscription is easy. Log in to your account to make changes at any time.

From there, you can:

• Update your coffee selection
• Change your delivery frequency (available every 1–4 weeks)
• Change your next order date
• Skip an upcoming order
• Add another subscription product
• Update your shipping address or payment method
• Cancel your subscription

Change your next order date

Log in to your account, select Subscriptions, choose your subscription, and update your Next Order Date. If you have multiple subscriptions, you can adjust each one individually.

Skip an order

Log in to your account, select Subscriptions, choose your subscription, and click Skip This Order.

Change your delivery frequency

Log in to your account, select Subscriptions, choose your subscription, click Edit, and update the Order Frequency. Subscription deliveries are currently available every 1–4 weeks.

Add another subscription

Log in to your account, select Subscriptions, and click Add a Product to browse additional subscription coffees.

Update your shipping address

Log in to your account, click Account, then select Manage Addresses to update your shipping address for future orders.

Please note: Additional shipping charges incurred due to an incorrect address or failure to update your address are the responsibility of the customer.

Update your payment information

Log in to your account, click Account, then select Manage Payment Methods to update your payment method or billing information. Be sure to save your changes before exiting.

Cancel your subscription

Log in to your account, select Subscriptions, choose the subscription you'd like to cancel, scroll to the bottom of the page, and click Cancel.

Please make any changes, skips, or cancellations at least 24 hours before your next scheduled shipment. Requests received after 6:30 a.m. Central Time on your scheduled fulfillment day cannot be guaranteed, as your order may already be in the fulfillment process.

If you need assistance or your order has already been processed, contact us at hello@wonderstatecoffee.com. If your order hasn't shipped, we'll do our best to accommodate your request.

My Next Order shows everything that's included in your next scheduled shipment. If multiple subscription items share the same order date, shipping address, billing information, and payment method, they'll be combined into a single order.

Subscriptions displays each of your individual subscription items. From here, you can view and manage the details for each subscription, including the next order date, delivery frequency, quantity, shipping address, billing information, and payment method.

On desktop: Click the profile icon in the upper-right corner of the website to sign in or access your account.

On mobile: Tap the menu icon (☰) in the upper-left corner, scroll to the bottom of the menu, and tap Account to sign in or manage your account.

Once your order ships, you'll receive a shipping confirmation email with a tracking number. Please refer to the tracking information for the most up-to-date delivery estimate. Tracking updates begin once your package has been scanned by the shipping carrier.

USPS may route packages through regional sorting facilities, which can sometimes make it appear that your package is traveling away from its final destination. This is a normal part of the carrier's logistics network and does not necessarily indicate a problem.

Depending on your location, transit times may take up to 7-10 business days after your order has shipped.

For the most detailed information about your package's route or estimated delivery, we recommend contacting USPS, Fedex, and/or UPS directly. Once your order leaves our roasting facility, we no longer have control over the carrier's routing, scans, or delivery timeline.

If your tracking has not been updated for several days or you believe your package may be lost, please contact us at hello@wonderstate.sbs, and we'll be happy to assist.

Once your package leaves the roastery it is out of our hands. Please contact the shipping carrier for more information. You'll need your tracking number, the delivery address, and the name on the package. The carrier can help determine the package's location and advise you on the next steps.

If you're unsure which carrier is handling your shipment (USPS, UPS, or FedEx), or you're having trouble contacting the carrier, please email hello@wonderstate.sbs. We're happy to provide your tracking information and help point you in the right direction.

In some cases, carriers—particularly USPS—may mark a package as Delivered before it has physically arrived. This can happen when a package is scanned before the final delivery is completed. We recommend waiting 1–2 business days after the delivery notification, as packages often arrive shortly afterward.

For the most detailed information about your package's route or estimated delivery, we recommend contacting USPS, Fedex, and/or UPS directly. Once your order leaves our roasting facility, we no longer have control over the carrier's routing, scans, or delivery timeline.

If your package still hasn't arrived after 2 business days, please contact us at hello@wonderstate.sbs, and we'll be happy to assist.

We're so sorry your order didn't arrive in perfect condition.

Please email hello@wonderstate.sbs with your order number, a brief description of the damage, and photos of the damaged item and its packaging. Photos are especially important, as they allow us to submit a damage claim with the shipping carrier and help us resolve your issue as quickly as possible.

Once we receive your email, we'll review the information and work to make it right.

We begin processing orders at 6:00 a.m. CT on Mondays, Tuesdays, and Thursdays. Orders received after 6:00 a.m. on any of these production days will be processed on the next scheduled production day.

In most cases, orders placed before the 6:00 a.m. cutoff will be roasted, fulfilled, and shipped the next business day. Transit time after shipment will vary based on your location and the shipping carrier.

Our roastery is closed Friday through Sunday. Orders placed after 6:00 a.m. on Thursday will be processed during our next production cycle, beginning Monday.

Due to the perishable nature of coffee, we are unable to accept returns or exchanges on consumable products.

If you received the incorrect coffee, there's no need to return it. Please feel free to share it with a friend or enjoy it yourself. We'll be happy to correct our mistakes by sending you the item you originally ordered. To get started, please email hello@wonderstate.sbs with your order number and a brief description of the issue.

Non consumable merchandise and apparel may be returned or exchanged within 30 days of shipment, provided the item is unused, unworn, and in its original packaging. Before sending anything back, please contact hello@wonderstate.sbs with your order number so we can confirm whether your item is eligible for a return or exchange and provide return instructions.

If you're requesting an exchange, your replacement item will be shipped after we receive and confirm the return of the original item.

If you received the wrong merchandise or apparel item, we'll gladly make it right. We'll send the correct item at no additional cost, along with a prepaid return shipping label (via email) so you can return the incorrect item.

Not happy with your purchase? You may return any unopened/unused merchandise (brewing systems, apparel, etc.), excluding freshly roasted coffee, within 30 days of shipment for a full refund. Return shipping charges apply.

For delivered products, we will refund the full purchase price of the item (excluding the original shipping charges), provided the returned item is unopened and in undamaged condition.

If you purchased shipping insurance for your order, the cost of the shipping insurance is non-refundable and will be deducted from your total refund.

For items that have not yet shipped, you may request a full refund.

Once your return is received and inspected, we will send you an email confirming that we have received your returned item. You should expect to receive your refund within two weeks of giving your package to the return carrier; however, in many cases, refunds are processed sooner. After we issue your refund, your bank may take 5–10 business days to process it. If you have not received your refund after 10 business days, please contact your bank. If you've done so and still have not received your refund, please contact us at hello@wonderstate.sbs.

If you are shipping an item valued over $75, we recommend using a trackable shipping service or purchasing shipping insurance. We cannot guarantee that we will receive your returned or exchangeable item.

We roast coffee every Monday, Tuesday, and Thursday.

Our roastery is typically closed on the following holidays:

• New Year's Day
• Memorial Day
• Labor Day
• Thanksgiving Day
• Christmas Day

Orders placed on these holidays or outside of our roasting schedule will be processed on the next available roasting day.

Yes! We offer three grind options for eligible coffees:

• Drip (our most common grind)
• Coarse
• Fine

You can select your preferred grind from the drop-down menu on the product page before adding the coffee to your cart.

Please note that grind options are only available for our Blends and Perennials. Single Origin coffees are available in whole bean only to ensure the highest possible freshness and quality.

Roast levels are not listed on our product pages. You can identify the roast level by the packaging:

• Blends and Perennials have the roast level printed directly on the bag.
• Dark blue bags indicate dark roasts.
• Yellow bags indicate medium roasts.
• White bags are Single Origin coffees, which are always light roasts.
• Seasonal and holiday blends may come in other bag colors and are typically medium roasts unless otherwise noted.

Curious about the best way to brew your favorite Wonderstate coffee? Explore our Brew Guides to learn brewing techniques, tips, and best practices for a variety of methods so you can get the most out of every cup.

Check out our Brew Guides HERE.

We are not a certified Fair Trade roaster. Instead, we have chosen to go beyond Fair Trade certification by establishing our own sourcing and payment standards that prioritize long-term partnerships and farmer well-being.

Since 2017, we've paid coffee producers prices that consistently exceed Fair Trade minimums, helping support more sustainable livelihoods and higher-quality coffee.

We'd love to share more about our approach to sourcing. Learn more about our Farmer-Focused Sourcing program HERE.